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Ordering & Payment

Payment 1: Confirm order information

Order information: Please be sure to provide the correct address and contact information.

Payment 2: Payment order in progress

We already offer a relatively wide range of payment methods. However, if the payment method you need is still not available, you can directly communicate with us via email at [email protected].

Payment 3: Payment order failed

We offer a variety of payment methods. If the payment fails, please switch to another payment method. Or you can directly inform us via email for fixing: [email protected]

Payment 4: For paid orders, is a second confirmation definitely required?

Yes, for paid orders, our specialist will contact you via email to confirm the order. The order will take effect only after your confirmation.

Awaiting Order Arrival

Order 1: What transportation method will the order be shipped by?

Orders will be sent by express. If you need a specific express delivery service, you can contact us via email at [email protected].

Order 2: How long will it take for me to receive the product?

You should receive the goods in about 5 to 20 days.

Order 3: Can I get a refund after paying for the order?

Yes, a refund is possible.

Order 4: What should I do if I haven't received the order?

You can query according to the express tracking number of the order. If there is an abnormality, you can conduct one-on-one business communication through: [email protected]

Order 5: Does it provide customs clearance services?

There are too many export countries to provide customs clearance services. Therefore, you must confirm that you have the ability to clear customs before purchasing the goods.

Order 6: Where can I see the order tracking number?

The courier tracking number for each order will be sent to you via email, or you can view the tracking number in the order section of the personal center on the website. If you have any questions, please contact us via email at [email protected].

After sales

After-sales 1: Does your product have a warranty?

Yes, all of our products come with a one-year free warranty period.

After-sales 2: Can services still be provided after the one-year warranty period?

Yes, we always provide after-sales support services for all our products, but some expensive accessories will incur additional costs.

After-sales 3: How to maintain the product?

Method 1: Send it back to the designated address for maintenance and repair.

Method 2: Have the specialist provide remote guidance for maintenance.

Refund

Refund 1: Refund before the goods are shipped.

Refunds are allowed before the goods are shipped (for standard products only). If you have any questions, please contact us via email: [email protected]

Refund 2: Refund for reserved and customized products

Refunds are allowed before production. After production, refunds are not allowed if there are no functional or quality issues. If you have any questions, please contact us via email: [email protected]

Refund 3: Can products that have been shipped be refunded?

For products that have been shipped, a refund can be applied for after the goods are returned to the designated address (applicable only to standard - equipped products). If you have any questions, please contact us via email at marketing - [email protected].

Refund 4: Can orders that have not been confirmed by email be refunded at any time?

Yes, orders that have not been confirmed by email can be refunded at any time; the payment processing generally takes 1 - 3 working days.